Q: Do you offer development services?
A: Yes! We offer professional development services for WordPress and Magento as long as the development takes place on our stack. The code is yours, but we want to make sure we are developing on a standardized and approved platform. This saves time and cost for everyone!
Q: Is my code and data on your stack mine?
A: Of course! You can migrate your code and data off of a stack at any time, and just stop your subscription.
Q: Can you help migrate my data to my new stack?
A: Yes! Please contact support. We will first need to evaluate the migration conditions and determine cost and time.
Q: Why don’t you offer Plesk, CPANEL, or Webadmin on the LAMP stacks?
A: Speed and security! Since your stack comes with step-by-step instructions and bundled support, we have found customers prefer a fast and secure website vs. one weighed down with process hooks. However, you are free to install these management panels, but we will not support it. Any server issue would have to go through the software author.
Q: Do you change the default app paths?
A: Noooooooooooo! The default paths by the application companies of the stack are great! Keeping everything in original allows easy upgrades, documented, and easy to find.
Q: Do you harden your stacks in any way?
A: No! The reason is the default Ubuntu OS is very secure. Also, hardening breaks installs, and typically slows down performance. We recommend using AWS security groups, ACLs, and firewalls whenever possible, and Cloud Application Firewalls that act as a global threat prevention service. Cloudflare.com and Dome9.com are great examples! Also Amazon’s AWS Web Application Firewall [WAF] is a highly recommended service. All of these services offer great centralized management and global security protection.
Q: Do you support Varnish installs?
A: No! We fully support, recommend, and pre-install Redis for caching.
A: Because they just work. We keep everything as simple as possible, using tools that we know will work, and then hand that off to you in a neat little package. And we keep improving our stacks all the time. Better – Stronger – Faster!