FAQs

Q: Do I have to pay a monthly subscription?

A: No! All of our AWS stacks are pay-as-you-go, and are billed per hour of use [starting as little as $0.019 per hour]. Amazon AWS handles all of the secure hosting billing with you directly.

This means when you stop the stack, you are no longer billed for aMiSTACX services! This is awesome for use during development when extra servers are required, or when you need extra server horsepower during peak traffic or during big sales. Traditional hosting companies charge per month, and usually you only get one server per hosting plan. Another reason to migrate to aMiSTACX – no more sneaky monthly renewals 😉

Q: Can you help configure S3Rocket and S3Sonic for AWS S3 and Auto Scale?

A: Yes! As part or our special introduction to our new Magento Titanium HA Series, we will configure the S3Rocket/S3Sonic with RDS, ELB, S3, and set up an AWS Auto Scale group for you at no charge. This offer will be good only through September 2018, and for new stacks. Any migration of data onto an HA edition would be the responsibility of the customer. Please contact customer service to discuss your project details.

Q: Do you offer development services?

A: Yes! We offer professional development services for WordPress and Magento as long as the development takes place on our stack. The code is yours, but we want to make sure we are developing on a standardized and approved platform. This saves time and cost for everyone!

Q: Is my code and data on your stack mine?

A: Of course! You can migrate your code and data off of a stack at any time, and just stop your subscription.

Q: Do you offer any discounts on more than one stack?

A: No. All of our stacks are pay-as-you-go; however, you can reduce your overall AWS hosting costs by up to 75% by taking advantage of AWS reserved pricing, and you can also qualify for one year of Free hosting on AWS. Overall these packages offer tremendous value when coupled with DIY aMiSTACX application stacks.

Q: Can you help migrate my data to my new stack?

A: Yes! Please contact support. We will first need to evaluate the migration conditions and determine any cost and time.

Q: Why don’t you offer Plesk, CPANEL, or Webadmin on the LAMP stacks?

A: Speed and security! Since your stack comes with step-by-step instructions and bundled support, we have found customers prefer a fast and secure website vs. one weighed down with process hooks. However, you are free to install these management panels, but we will not support it. Any server issue would have to go through the software author.

Q: Do you change the default app paths?

A: Noooooooooooo! The default paths by the application companies of the stack are great! Keeping everything in original allows easy upgrades, documented, and easy to find.

Q: Do you harden your stacks in any way?

A: No! The reason is the default Ubuntu OS is very secure. Also, hardening breaks installs, and typically slows down performance. We recommend using AWS security groups, ACLs, and firewalls whenever possible, and Cloud Application Firewalls that act as a global threat prevention service. Cloudflare.com and Dome9.com are great examples! Also Amazon’s AWS Web Application Firewall [WAF] is a highly recommended service. All of these services offer great centralized management and global security protection.

Q: Do you support Varnish installs?

A: No! We fully support, recommend, and pre-install Redis for caching.

Q: What support do you offer?

A: We support the base stack and default application as delivered via AWS Marketplace to be functionable at delivery with a certain level of performance. For example, we know that using a Magento 2.2.5 aMiSTACX stack on an AWS EC2 properly configured with our recommendations will achieve load times ~ 2 seconds or better and be stable without crashing. Ultimately the CMS author is responsible for application bugs and the customer is responsible for server and CMS patches. Additionally, any third-party plugins are the responsibility of those authors.

We frequently update our stacks when we see an opportunity to improve them, for performance, security, or ease of use. At the option of the customer, they should be able to migrate or apply stack updates at their discretion. It is obvious that all upgrades should be tested in a development environment first.

aMiSTACX also provides proprietary plugins and modules developed in-house that will add CMS features such as High Availability [HA] at the web tier, RDS Database HA, and future products such as themes and dashboards to manage your aMiSTACX servers. All included depending on the stack that is selected. These in-house modules and products will be fully supported by aMiSTACX.

We also provide AWS infrastructure tips and general guidance for Magento and WordPress and how to deploy such AWS infrastructure to maximize performance with an aMiSTACX stack .

Q: Why aMiSTACX?

A: Because no only do they just work, they are extremely fast, and we know our stacks inside and out. We keep everything as simple as possible, using tools that we know will work, and then hand that off to you in a neat little package. And we keep improving our stacks all the time. Better – Stronger – Faster!

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