Q: Do I have to pay a monthly subscription?
A: No! All of our AWS stacks are pay-as-you-go, and are billed per hour of use [starting as little as $0.019 per hour]. Amazon AWS handles all of the secure hosting billing with you directly.
This means when you stop the stack, you are no longer billed for aMiSTACX services! This is awesome for use during development when extra servers are required, or when you need extra server horsepower during peak traffic or during big sales. Traditional hosting companies charge per month, and usually you only get one server per hosting plan. Another reason to migrate to aMiSTACX – no more sneaky monthly renewals 😉
Q: Do you offer development services?
A: Yes! We offer professional development services for WordPress and Magento as long as the development takes place on our stack. The code is yours, but we want to make sure we are developing on a standardized and approved platform. This saves time and cost for everyone!
Q: Do you sell or offer for sale any modules, plugins, software or applications?
A: No! The exception is the upgrade of Area 51 basic to Pro. We do offer an A51 Pro account for advanced monitoring.
Q: Do you offer support for the AWS MP stacks?
Q: Can you help with deployment?
A. Yes! No charge on a fresh clean deployment should you get stuck. Make sure you review the stack guide.
Q: Is my code and data on your stack mine?
A: Of course! You can migrate your code and data off of a stack at any time, and just stop your subscription.
Q: Do you support other distros besides Ubuntu?
A: No Centos or RHEL. We favor Ubuntu because it offers LTS [Long Term Support], and is well established within AWS.
Q: Do you offer any discounts on more than one stack?
A: No. All of our stacks are pay-as-you-go; however, you can reduce your overall AWS hosting costs by up to 75% by taking advantage of AWS reserved pricing, and you can also qualify for one year of Free hosting on AWS. Overall these packages offer tremendous value when coupled with DIY aMiSTACX application stacks.
Q: Can you help migrate my data to my new stack?
A: Yes! Please contact support. We will first need to evaluate the migration conditions and determine any cost and time.
Q: Why don’t you support Plesk, CPANEL, or other Web admin panels on your stacks?
A: We offer our own bleeding-edge Area 51 console that is specifically designed for AWS, and for ALL aMiSTACX stacks, and A51 does not require any special server-side agents or process hooks. This means speed and stability! Best of all, A51 use is included with every aMiSTACX stack.
Q: Do I have to pay extra for Area 51?
A: No and Maybe. Area 51 basic is included with every aMiSTACX EC2 Server. This allows all the basic functions of backups, power cycles, restores and a lot more. Should you want to administer non-aMiSTACX servers, or want additional bells-n-whistles, you will need to upgrade to A51 Pro.
Q: Can I register for Area 51 if I’m not an aMiSTACX Customer?
Q: Do you change the default app paths?
A: No! The default paths by the application companies of the stack are great! Keeping everything in original allows easy upgrades, documented, and easy to find.
Q: Is aMiSTACX right for me?
A: It depends. Our stacks are designed for those with technical experience and capable of learning AWS, Linux, Windows, or CMS. If you have no clue, or do not have time to learn, please DO NOT use our stacks. A full managed solution will be better for you, or you can contract aMiSTACX, or a certified aMiSTACX developer for assistance.
Q: Are the stacks documented?
A: Yes! All stacks have basic deployment documentation. A backup usage guide is also provided in /home/ubuntu/
This site and Bot also have answers to common technical questions, and you can check our YouTube channel for deployment videos.
Q: Do you harden your stacks in any way?
A: No! The reason is the default Ubuntu OS is very secure. Also, hardening breaks installs, and typically slows down performance. We recommend using AWS security groups, ACLs, and firewalls whenever possible, and Cloud Application Firewalls that act as a global threat prevention service. Cloudflare.com and Dome9.com are great examples! Also Amazon’s AWS Web Application Firewall [WAF] is a highly recommended service. All of these services offer great centralized management and global security protection.
Q: Do you support Varnish installs?
A: No! We fully support, recommend, and pre-install Redis for caching. For our Magento stacks 2.3+ we also offer our own Ramjet cache booster module that works great with Redis. Makes your site SFF!
Q: What support do you offer?
A: We support the base stack and default application as delivered via AWS Marketplace to be functionable at delivery with a certain level of performance. For example, we know that using a Magento 2.2.5 aMiSTACX stack on an AWS EC2 properly configured with our recommendations will achieve load times ~ 2 seconds or better and be stable without crashing. Ultimately the CMS author is responsible for application bugs and the customer is responsible for server and CMS patches. Additionally, any third-party plugins are the responsibility of those authors.
We frequently update our stacks when we see an opportunity to improve them, for performance, security, or ease of use. At the option of the customer, they should be able to migrate or apply stack updates at their discretion. It is obvious that all upgrades should be tested in a development environment first.
aMiSTACX also provides proprietary plugins and modules developed in-house that will add CMS features such as High Availability [HA] at the web tier, RDS Database HA, and management dashboards for your aMiSTACX servers. All included depending on the stack that is selected. These in-house modules and products will be fully supported by aMiSTACX.
We also provide AWS infrastructure tips and general guidance for Magento and WordPress and how to deploy such AWS infrastructure to maximize performance with an aMiSTACX stack .
Q: Do you support the installation of 3rd party modules?
A: Yes and No. These will be treated on a case-by-case basis. Modules known to collect personal usage data, have tracking, and/or are in questionable violation of the GDRP and/or CAPPA, no. These types of modules will NOT be supported.
Q: Why aMiSTACX?
A: Because no only do they just work, they are extremely fast, and we know our stacks inside and out. We keep everything as simple as possible, using tools that we know will work, and then hand that all off to you in a neat little package.
All of our development and administration takes place in the USA. Additionally, we continue to add new value-added features for our aMiSTACX customers such as plugins, and our management A51 dashboard! Sweet :))
And we keep improving our stacks all the time.
Better – Stronger – Faster!
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